Shoe Carnival Website Review & Ratings + Shoe Carnival Coupons
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Shoe Carnival Website Review & Ratings + Shoe Carnival Coupons

Shoe Carnival: Products & Services

Shoe Carnival offers a huge selection of footwear for the whole family. Shoe Carnival offers running shoes, boots, sandals, casual shoes, dress shoes and slippers. Shoe Carnival also sells footwear accessories like socks, hosiery, insoles and much more. Shoe Carnival carries popular shoe brands like Adidas, Puma, Nike, K Swiss, Skechers, Reebok and many more. 

Shoe Carnival sells:


Shoe Carnival: Company Background

Shoe Carnival is an American based business that was founded in 1979 and was incorporated in April 1996. The President of Shoe Carnival is Mr. Mark Lemond. Shoe Carnival has several brick and mortar stores across America that customers can visit in person and an excellent online store. Shoe Carnival is a strong supporter of the United Way

Shoe Carnival contact information:

  • Address: 7500 East Columbia Street, Evansville, IN 47715
  • Phone: 1-800-430-7463
  • Email:
Shoe Carnival: Customer Feedback & Reviews

Customer reviews for Shoe Carnival are about 80% positive and 20% negative.

Positive customer reviews commented on:

  • Great selection
  • Excellent prices
  • Friendly and helpful sales staff
  • Great sales

Negative customer reviews commented on:

  • Website slow
  • Poor customer service
  • Brick and mortar stores are often dirty and unkept

Some customer reviews were:

Guys you need to update your website!! I can never get to the shoes i want because its too slow!! 

I want to thank your staff at the location on 75th avenue and Encanto BLVD in West Phoenix for being so polite and helpful to me when I brought my shoes to trade them in, when I couldn't find my receipt I thought you wouldn't help me but I was wrong cause I got to get a shoe that doesn't hurt and got some socks which are soft and comfortable plus I still have credit in the store so I will be going to another location to find the high heeled boots I want.

 i love buying shoes at your store in fayetteville arkansas you guys are friendly and u guys always keeping your store clean and and friendly helping people fine shoes

I love Shoe Carnival! They have the best selection of shoes. My favorite are New Balance:-)

I had a great experience when shopping at SC Beckly WV. The lady was so helpful and went out of her way to help and had a great attitude. That's what I'm talkin bout. Great products also. Love it!

Hate dealing with customer service. I was given a gift card for Christmas, the Shoe Carnival closest to me doesn't sell the shoes the online store has. I was told by a rep in store I could use my card online. Went online and I can't use my card. Called gift card customer service (number on the back of the gift card) and was told to call regular customer serice. I called regular customer service and was told to call the number on ther back of the card. I'm done shopping here.

I have been in Shoe Carnival quite a few times and remember making one purchase. It always seem like their "sale" is buy one, the second pair of lesser or equal value is half off. That's fine, but the prices aren't great to begin with. They do seem to have a large amount of variety in their inventory. I was more browsing today throughout the ladies' shoe section. There were name brand running shoes, gorgeous heels and some sweet Justin boots. I am not a boot girl and they were super cute

This is a chain so I do not like to comment specifically on most chains. I do however comment on store and staff and this location is normally dirty and the staff is not very much help.

Shoe Carnival: Business Credibility & Trustworthiness

Shoe Carnival is not accredited with the Better Business Bureau; however they do have a BBB rating of "A+". Their BBB file was opened in 1982. Over the last three years, there has been 14 complaints filed against Shoe Carnival with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Shoe Carnival were:

  • 3 complaints were due to advertising/sales Issues
  • 2 complaints were due to delivery issues
  • 8 complaints were due to problems with product/service
  • 1 complaints was due to billing and collections.
Shoe Carnival: Website Popularity & Google Ranking

Shoe Carnival website popularity:

  • Shoe Carnival has a worldwide Alexa traffic rating of 50,447 out of 30 million websites.
  • Shoe Carnival has an American Alexa traffic rating of 8,829
  • Shoe Carnival has a Google pagerank of four out of ten.
  • The Shoe Carnival site receives around 5,670 unique visitors daily, which account for 52,164 daily page views.
  • About 85% of the visitors to the Shoe Carnival site are American.
Shoe Carnival: Social Media Presence

Shoe Carnival social media presence:

  • Shoe Carnival can be followed on Facebook; they have 531,567 likes on Facebook and have 1863 people talking about them. Shoe Carnival usually updates their Facebook page several times a week.
  • Shoe Carnival can be followed on Twitter; they have 2620 followers on Twitter and have posted 910 tweets. Shoe Carnival usually tweets several times a day.
  • Shoe Carnival offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Shoe Carnival is on Pinterest; they have pinned 238 items
Shoe Carnival: Website Security & Safety

Shoe Carnival uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Shoe Carnival site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Shoe Carnival: Pricing & Packages

Shoe Carnival offers excellent prices on their footwear. In a price comparison of three products, Shoe Carnival was less expensive on all three items than their leading online competitor was.

US Polo Assn Kelli  

  • Shoe Carnival $34.98
  • Leading competitor: $39.99

Skechers Fiesta

  • Shoe Carnival $49.98
  • Leading competitor: $54.95

Puma Cell Tolero 3

  • Shoe Carnival $79.99
  • Leading competitor: $84.00
Shoe Carnival: Shipping Rates & Policies

Shoe Carnival shipping rates and policies:

  • Shoe Carnival only ships throughout the United States 
  • Shoe Carnival ships to APO/FPO addresses

American shipping:

  • Standard shipping takes 4-7 business days for delivery and costs $6.95
  • Second Business Day shipping takes 2 business days and costs $12.95  
  • Next Business Day shipping takes 1 business day and costs $22.95 
  • A $10.00 surcharge per order applies to all orders shipped to Alaska and Hawaii.
Shoe Carnival: Payment Methods Accepted

Shoe Carnival accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Shoe Carnival also accept payment through PayPal; PayPal is a very secure way to pay for online purchases. Shoe Carnival does not accept money orders, wire transfers or checks of any kind.

Shoe Carnival: Returns, Refunds & Exchange Policy

Shoe Carnival return/refund policy:

  • Shoe Carnival offers a 60 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.

To make a return:

  • The merchandise should be carefully repacked and the form that was shipped with the order should be included.
  • The pre-paid UPS return shipping label included with the order should be placed on the outside of the box and it should be dropped off at a UPS store, dropbox or driver. A charge of $6.95 will be deducted from the refund amount. In case of delivery errors or defective product, return shipping is free.
Shoe Carnival: Product images & screenshots
Shoe Carnival Coupons
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Best Available Shoe Carnival Coupon:
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Get Shoe Carnival, Inc.: $5 off $40, $10 off $50, or $15 off $75 @ Shoe Carnival
Get Shoe Carnival, Inc.: Buy 1, Get 1 at 50% OF @ Shoe Carnival
Get Extra 20% Off Clearance Items @ Shoe Carnival
Get Buy One Shoe Get One 1/2 Off @ Shoe Carnival
Get $5 OFF $39.98 @ Shoe Carnival